Reference

How ijjigame Operates Within the Rules

Our legal framework sets out what you agree to when you open an account, how your data is handled, and what governs transactions made through JazzCash, Easypaisa or Raast.

Account TermsPrivacy PolicyCookie UseJurisdiction NoticeData Retention
ijjigame How ijjigame Operates Within the Rules
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account-related legal queries — disputes, data requests, term clarifications or closure requests — our support team handles each case directly. You can reach us through the channels below. When raising a legal or privacy matter, include your registered account email so we can locate your record without delay.

Team online

Email Support

Send legal queries, data access requests or account disputes to our support email. Include your account email so we can pull your record and respond accurately.

Live Chat

Reach the support team through the live chat widget inside your account dashboard. Use this for urgent account concerns, term clarifications or wallet transaction questions.

Account Ticket

Raise a formal written record by submitting a support ticket from inside your account. We track all ticket threads and respond with a reference number for your records.

HOW WE HANDLE DATA

Account Security and Data Practices

We hold only the data required to operate your account — your contact details, transaction history and session logs. Data linked to JazzCash, Easypaisa or Raast transactions is retained for as long as required to satisfy financial record obligations and is not sold to third parties. You can request a copy of the data we hold, or ask us to delete your account record, by contacting support with your registered email.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Each login is verified by OTP sent to your registered mobile number. We do not store your JazzCash, Easypaisa or Raast PIN — those credentials stay with the respective wallet provider.

Data Retention

Transaction records are kept for the period required under applicable financial rules. Personal account data is deleted upon a valid closure request once outstanding balances are resolved.

Your Rights

You may request access to your data, correction of inaccurate records or deletion of your account at any point. Submit this request via support ticket or email with your account details.

Common Legal and Policy Questions Answered

If you have a question about how our terms apply to your account, the answers below cover the situations we hear about most. For anything not covered here, raise a ticket through your account dashboard.

Yes. Any deposit or withdrawal processed through JazzCash, Easypaisa or Raast is covered by our account terms. Those wallet providers also apply their own terms to the transfer itself.

Submit a data access request via support ticket or email, including your registered account email. We locate your record and respond with the data we hold within a reasonable period.

Yes. Request account closure through support. Once any outstanding wallet balance is resolved, we remove your personal data from active records in line with our retention policy.

Access depends on local law and is available only in eligible regions where local law permits it. We do not confirm or deny eligibility for specific cities or provinces beyond this.

We send a notice to your registered email or show an in-app alert before a material change takes effect. The updated terms are published on this page with a revised effective date.

Transaction records are kept for the period required under applicable financial rules. All other personal data tied to your account is deleted once the closure process is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.